Director of E-Commerce
Integrated Supply Network, a private equity owned company, is North America's largest automotive tool, equipment, and supplies distributor. Over the course of 35 years, we have developed the core competency of keeping things simple and making work easy for our customers. Sophisticated logistics, strategically placed warehouses and a technology base entrenched in unique systems is what makes us successful. Our foundation is an extraordinary team of people who are dedicated to product and distribution excellence and, most importantly, growing our customers business. We live our values of outstanding people/teaming, customer service and operational excellence every day. We maintain an intellectually and technically challenging environment with an entrepreneurial spirit. Every day we bring a strong sense of urgency and commitment to continue to grow the business and meet aggressive delivery goals. Job Overview:
As a key member of the Digital Solutions team, the Director of ECommerce is a proven leader that has a track record of building high performing teams in the area of B2C eCommerce. To be successful in this role, you must be a high potential leader who is an excellent communicator, highly motivated, effective at collaborating across multiple cross-functional teams, and able to launch and operate programs that get to market quickly. This leader will be responsible for leading a team in developing and executing a strategic roadmap that will deliver an industry leading customer experience, while managing the day to day operations of an eCommerce site, and everything in between. This team designs, deploys and manages our eCommerce site that leverages data insights and analytics to drive business growth and exceed customers' expectations. This role will be accountable for operations, digital experience, web development, merchandising, analytics, and business analysis. Partnering closely with internal partners in both category management and digital marketing will be critical to success in this role. Most importantly, this leader will ultimately be responsible for managing an independent P&L and delivering financial results. Key
Responsibilities:
Manages team of professionals responsible for end to end functions related to site, from development through post sales support. Leads the eCommerce vision, strategy, execution, and operations of eCommerce site across all digital platforms including Desktop, Mobile and Tablet Works closely with cross functional team on annual budget planning, company wide product priorities, digital roadmaps, and operational KPI's. Execution of agreed upon P&L and performance vs Budget Prioritizes a multi-year product roadmap, overseeing projects from concept to launch. Works closely with matrixed development team to prioritize work and ensure objectives are met. Co-develop a digital marketing plan that achieves key goals related to customer acquisition and retention that ultimately lead to profit generation. Develop content management strategy and execute in conjunction with internal partners Continually seek to improve the digital and interactive experiences by researching and staying abreast of new and innovative solutions and capabilities; key competitor actions; industry trends and emerging customer and market needs Define and analyze metrics that inform the success of digital products; create and implement a process to share KPIs w/ stakeholders. Continue to build internal data analysis capability in order to make data driven decisions wherever possible. Requirements:
Bachelor's degree in Management Information Systems, Marketing, eCommerce, or a related field. MBA preferred. 5
years' leadership experience in Digital Business/eCommerce. Strong financial acumen gained through previous P&L experience. Excellent people and project management skills, ability to structure work and lead a diverse team of both internal, external and matrixed resources. Strong understanding of how to utilize eCommerce technologies and third-party platforms. Proven analytical and quantitative skills including strong understanding of relevant metrics. Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires you to dive into the details. Operate at a hands-on detailed level in addition to strategic thinking. Ability to build and maintain strong relationships to achieve business outcomes. Why ISN? This full-time, permanent role on our team offers a competitive compensation package that includes:
Healthcare benefits 401K (with company match) Life & Disability coverage Paid holidays Front-loaded PTO Opportunities for advancement within a growing organization
Salary Range:
$150K -- $200K
Minimum Qualification
Digital Marketing & Social MediaEstimated Salary: $20 to $28 per hour based on qualifications.
As a key member of the Digital Solutions team, the Director of ECommerce is a proven leader that has a track record of building high performing teams in the area of B2C eCommerce. To be successful in this role, you must be a high potential leader who is an excellent communicator, highly motivated, effective at collaborating across multiple cross-functional teams, and able to launch and operate programs that get to market quickly. This leader will be responsible for leading a team in developing and executing a strategic roadmap that will deliver an industry leading customer experience, while managing the day to day operations of an eCommerce site, and everything in between. This team designs, deploys and manages our eCommerce site that leverages data insights and analytics to drive business growth and exceed customers' expectations. This role will be accountable for operations, digital experience, web development, merchandising, analytics, and business analysis. Partnering closely with internal partners in both category management and digital marketing will be critical to success in this role. Most importantly, this leader will ultimately be responsible for managing an independent P&L and delivering financial results. Key
Responsibilities:
Manages team of professionals responsible for end to end functions related to site, from development through post sales support. Leads the eCommerce vision, strategy, execution, and operations of eCommerce site across all digital platforms including Desktop, Mobile and Tablet Works closely with cross functional team on annual budget planning, company wide product priorities, digital roadmaps, and operational KPI's. Execution of agreed upon P&L and performance vs Budget Prioritizes a multi-year product roadmap, overseeing projects from concept to launch. Works closely with matrixed development team to prioritize work and ensure objectives are met. Co-develop a digital marketing plan that achieves key goals related to customer acquisition and retention that ultimately lead to profit generation. Develop content management strategy and execute in conjunction with internal partners Continually seek to improve the digital and interactive experiences by researching and staying abreast of new and innovative solutions and capabilities; key competitor actions; industry trends and emerging customer and market needs Define and analyze metrics that inform the success of digital products; create and implement a process to share KPIs w/ stakeholders. Continue to build internal data analysis capability in order to make data driven decisions wherever possible. Requirements:
Bachelor's degree in Management Information Systems, Marketing, eCommerce, or a related field. MBA preferred. 5
years' leadership experience in Digital Business/eCommerce. Strong financial acumen gained through previous P&L experience. Excellent people and project management skills, ability to structure work and lead a diverse team of both internal, external and matrixed resources. Strong understanding of how to utilize eCommerce technologies and third-party platforms. Proven analytical and quantitative skills including strong understanding of relevant metrics. Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires you to dive into the details. Operate at a hands-on detailed level in addition to strategic thinking. Ability to build and maintain strong relationships to achieve business outcomes. Why ISN? This full-time, permanent role on our team offers a competitive compensation package that includes:
Healthcare benefits 401K (with company match) Life & Disability coverage Paid holidays Front-loaded PTO Opportunities for advancement within a growing organization
Salary Range:
$150K -- $200K
Minimum Qualification
Digital Marketing & Social MediaEstimated Salary: $20 to $28 per hour based on qualifications.
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