CLIENT CARE MANAGER - VALLEY FAIR
Santa Clara, CA Santa Clara, CA $100,000 - $120,000 a year $100,000 - $120,000 a year 13 hours ago 13 hours ago 13 hours ago POSTE Louis Vuitton is seeking a very organized, high-level Client Care Manager to join our team.
A Client Care Manager at Louis Vuitton is an ambassador of the Brand.
This position is dedicated to providing the best after sales and repairs services and experience to our Clients, ensuring operational efficiency and a smooth process from the point of receipt to the return of the product to the client.
The role will include handling all aspects of after sales services and managing a team of Artisans and Client Care Advisors with the goal of providing an outstanding after-sales experience for our clientele.
PROFIL As a Client Care Manager at Louis Vuitton, you will be responsible for managing a Client Care Advisor team dedicated to providing support, expertise and resolution to Clients on after sales services.
You will also partner with the front of house team to identify Client relationship opportunities and support the daily operations and processes related to after sales services.
This includes expertise in quality assessment, feasibility/quotation, craftsmanship, and custom requests.
A Client Care Manager is responsible for the development and training of all team members on after sales services while also developing after sales expertise within the store team.
To be successful in this role you must be commercially-minded with a passion for exceptional customer service.
You will continuously strive to exceed our clients' expectations and have an agile approach to your role given the fast paced nature of our business.
As a Client Care Manager, you will be responsible for:
Client After Care Services Ensure quality issues are properly handled and resolved Client Satisfaction and Training The appointed candidate will be offered a salary within the range of USD$100,000 - $120,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including:
medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions INFORMATIONS COMPL MENTAIRES Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper.
We promote initiatives aimed at supporting professional equality for everyone.
We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.
In addition to a generous benefits package, and unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the luxury and retail environment.
Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.
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Estimated Salary: $20 to $28 per hour based on qualifications.
A Client Care Manager at Louis Vuitton is an ambassador of the Brand.
This position is dedicated to providing the best after sales and repairs services and experience to our Clients, ensuring operational efficiency and a smooth process from the point of receipt to the return of the product to the client.
The role will include handling all aspects of after sales services and managing a team of Artisans and Client Care Advisors with the goal of providing an outstanding after-sales experience for our clientele.
PROFIL As a Client Care Manager at Louis Vuitton, you will be responsible for managing a Client Care Advisor team dedicated to providing support, expertise and resolution to Clients on after sales services.
You will also partner with the front of house team to identify Client relationship opportunities and support the daily operations and processes related to after sales services.
This includes expertise in quality assessment, feasibility/quotation, craftsmanship, and custom requests.
A Client Care Manager is responsible for the development and training of all team members on after sales services while also developing after sales expertise within the store team.
To be successful in this role you must be commercially-minded with a passion for exceptional customer service.
You will continuously strive to exceed our clients' expectations and have an agile approach to your role given the fast paced nature of our business.
As a Client Care Manager, you will be responsible for:
Client After Care Services Ensure quality issues are properly handled and resolved Client Satisfaction and Training The appointed candidate will be offered a salary within the range of USD$100,000 - $120,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including:
medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions INFORMATIONS COMPL MENTAIRES Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper.
We promote initiatives aimed at supporting professional equality for everyone.
We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.
In addition to a generous benefits package, and unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the luxury and retail environment.
Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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