Level 2 Audio-Visual Technician
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client is currently seeking a Level 2 Audio-Visual Technician to join their team onsite in Santa Clara, CA. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands-on training and experience.
Duties and
Responsibilities:
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Daily and quarterly preventative maintenance checks in the conference room environment
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Daily updates in the database of record, both online and offline
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Acting as point of contact for Level 1 technicians
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Monitoring of online queues to assist customers with break / fix and meeting support requests
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Engaging customers' requests for meeting support
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Updating Extron and AMX firmware for preventative maintenance
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Engage external vendors for RMA replacement
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Escalating large, or out of scope, break / fix issues and workarounds to L3 / L4
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Assisting and coordinating L3 / L4 with large deployment or renovation projects
Skills and
Qualifications:
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Minimum 2
years of audio / visual experience desired -
Complete knowledge of audio / video signal flow
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Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
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May be required to travel between sites using personal vehicle / company van
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Must be able to lift up to 35 lbs. solo
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May be required to walk / sit / stand / crawl / kneel for extended periods
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Must have excellent customer service skills and excellent written / verbal communication skills
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Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows
$22.00 - $24.00 per hour
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
We offer a comprehensive benefit package that you can elect into including but not limited to:
Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
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