Embedded Contractor Lead

Company Name:
Salary period: Annual
Embedded Contractor Lead Santa Clara, CA Ongoing Contract Opportunity
At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
We need a Lead Tech to be responsible for daily operations and communications between one of our major corporate clients and CompuCom techs. This candidate will provide 1st level support and act as the direct primary point of contact for the team.
Goals for this Position:
Improve customer and partnership relations Improve accountability for performance metrics Improve service delivery and quality Improve project definition and delivery Improve communications and governance Maintain Privacy guidelines Maintain Co-Employment awareness Conduct yourself in a business professional manner Learn the agreements processes and provide a conduit for that information to the field technicians and CompuCom management
Overall IT Experience (per CompuCom/Intel Skills Matrix): 6+ years (Preferred)
Ability to manage a team of 10 technicians, coordinate and delegate tasks to balance workload and utilize the team efficiently Highly proficient in Linux/Unix administration Competent in supporting Windows systems (OS install and networking, Event Viewer SW error checking, Active Directory basics) Strong working knowledge of server platforms (ie HP, IBM or DELL) preferred experience with blade enclosures Ability to troubleshoot non-standard HW and OS installation issues Ability to create, support and lead a team environment Ability to multitask, work independently and meet deadlines
Responsibilities for the Lead Role:
Lead by example, following processes and guidelines set forth by the client and CompuCom management for acceptable business practices and conduct. Provide day-to-day direction onsite to technicians with additional direction as needed by agreement BB key contacts. Assign tasks, roles and priorities to technicians based on agreement and working in accordance with site BB key contacts. Coordinate resource pooling/sharing within the team to improve utilization. Report any potential co-employment concerns to CompuCom Ops Lead and RM. Report any HR or safety concerns to an CompuCom Ops Lead and RM. Report escalations to CompuCom Ops Lead on issues and status of operations. Pass down all CompuCom and client processes and guidelines to local team. Participate in key contact meetings as required and or customers as appropriate. Coach, mentor and guide on a daily basis. Work to resolve issues (technical or otherwise) and find solutions. Conduct weekly heartbeat meetings with your team. Review reports weekly to follow up on gaps and drive improvement. Report can be reviewed bi-weekly if site is within 90% of goal.
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

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