Global Product Support (GPS) Engineer II - (E2)
Key ResponsibilitiesDevelop new procedures and Best Known Methods (BKMs) to service new products.
Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab.
Solve issues, or work with Engineering to address issues identified.
Work with Manufacturing to develop procedures and participate (if required) on New Product final testPartner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
Participate in or own CAPA process.
Conduct or facilitate Failure Analysis (FA) if neededDevelop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as requiredCollect process and qualification data to create product Best Known Methods (BKMs)Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shippingIdentify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locationsFunctional KnowledgeDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness ExpertiseHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadershipActs as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem SolvingSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpactImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal SkillsExplains difficult or sensitive information; works to build consensusQualificationsEducation:
Bachelor's DegreeSkillsCertifications:
Languages:
Years of
Experience:
4 - 7 YearsWork
Experience:
Additional InformationTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
,value:
Key ResponsibilitiesDevelop new procedures and Best Known Methods (BKMs) to service new products.
Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab.
Solve issues, or work with Engineering to address issues identified.
Work with Manufacturing to develop procedures and participate (if required) on New Product final testPartner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
Participate in or own CAPA process.
Conduct or facilitate Failure Analysis (FA) if neededDevelop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as requiredCollect process and qualification data to create product Best Known Methods (BKMs)Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shippingIdentify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locationsFunctional KnowledgeDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness ExpertiseHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadershipActs as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem SolvingSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpactImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal SkillsExplains difficult or sensitive information; works to build consensusQualificationsEducation:
Bachelor's DegreeSkillsCertifications:
Languages:
Years of
Experience:
4 - 7 YearsWork
Experience:
Additional InformationTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab.
Solve issues, or work with Engineering to address issues identified.
Work with Manufacturing to develop procedures and participate (if required) on New Product final testPartner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
Participate in or own CAPA process.
Conduct or facilitate Failure Analysis (FA) if neededDevelop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as requiredCollect process and qualification data to create product Best Known Methods (BKMs)Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shippingIdentify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locationsFunctional KnowledgeDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness ExpertiseHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadershipActs as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem SolvingSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpactImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal SkillsExplains difficult or sensitive information; works to build consensusQualificationsEducation:
Bachelor's DegreeSkillsCertifications:
Languages:
Years of
Experience:
4 - 7 YearsWork
Experience:
Additional InformationTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
,value:
Key ResponsibilitiesDevelop new procedures and Best Known Methods (BKMs) to service new products.
Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab.
Solve issues, or work with Engineering to address issues identified.
Work with Manufacturing to develop procedures and participate (if required) on New Product final testPartner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
Participate in or own CAPA process.
Conduct or facilitate Failure Analysis (FA) if neededDevelop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as requiredCollect process and qualification data to create product Best Known Methods (BKMs)Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shippingIdentify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locationsFunctional KnowledgeDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness ExpertiseHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadershipActs as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem SolvingSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpactImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal SkillsExplains difficult or sensitive information; works to build consensusQualificationsEducation:
Bachelor's DegreeSkillsCertifications:
Languages:
Years of
Experience:
4 - 7 YearsWork
Experience:
Additional InformationTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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